Mackenzie Health launches Connexient’s Wayfinding application

Connexient announced the launch of MediNav, a new, free mobile wayfinding application to help patients and visitors navigate their way around Mackenzie Richmond Hill Hospital and all of Mackenzie Health’s community locations.

Connexient’s MediNav™ Wayfinding and Patient Experience solution was developed to help hospitals and healthcare networks increase patient satisfaction and reduce missed or late appointments.

The Mackenzie Health wayfinding app can be downloaded for free on a personal mobile device and is now available through the Apple Store or Google Play.

The app directs visitors to patient registration, where they will be prompted to register or check in. The app can also be used to navigate to a clinic or appointment, the food court or the closest bathroom. The user’s current location is indicated on the map with a blue dot demonstrating where they are while navigating to their destination. The app also includes hours of operation for clinics and other locations.

“Mackenzie Health has a proud history of innovation with technology, combined with a sharp focus on delivering an outstanding patient experience,” said Richard Tam, Executive Vice President and Chief Administrative Officer, Mackenzie Health. “With the significant growth of smartphone usage, we wanted to be among the first community hospitals in Canada to embrace the innovation of mobile wayfinding. With Connexient’s MediNav, we are providing patients and visitors with user-friendly, interactive indoor maps and turn-by-turn navigation to any destination inside the hospital or to our community-based locations.”

“Connexient is delighted to work with such a forward-thinking team at Mackenzie Health,” said Mark Green, CEO and Co-founder, Connexient. “This is our first hospital client in Canada and we’re impressed with their unwavering commitment to create a world-class patient experience.”

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