More public transit improvements planned

Improving the frequency of public transit on the most heavily-travelled corridors and finding ways to reduce the number of single-occupant vehicles – especially during rush hour – are among York Region Transit (YRT) priorities this year.

Other goals: working with transit agency partners to find a fare and service integration solution and support inter-regional transit travel, and continuing to invest in facilities to support future transit growth.

YRT provided an update on the York Region Transit 2018 System Performance at the York Regional Council meeting on March 21, sharing a list of improvements made last year to improve the customer service.

Those improvements included installing on-bus LCD displays with real-time, next stops and route connection information; launching Live Chat option on, which allows travellers to connect with staff directly to have questions answered; launching a Mobility Plus web-based booking app and introducing same-day service to all travellers; and increasing on-demand service by more than 14 per cent from 2017.

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