Report incidents involving medical devices

Health Canada is encouraging Canadians who rely on medical devices like pacemakers and insulin pumps for their health and well-being to report any health and safety concerns they may experience with their device.

It’s one of several steps the department is taking to strengthen the monitoring of devices and follow up on incidents, as laid out in Health Canada’s Action Plan on Medical Devices, which was announced in December 2018.

More than 100,000 medical devices are licensed for sale in Canada and range from everyday items such as bandages to complex implantable technology such as pacemakers. Though Canada has one of the most stringent regulatory systems in the world for medical devices, all devices pose risks, Health Canada notes.

The reporting of incidents involving medical devices will allow it to more quickly identify, communicate and act on new or increased medical device safety concerns. Health Canada encourages Canadians to discuss treatment options and the potential benefits and risks of medical devices with their health-care provider.

You should contact your health-care provider if you have any health concerns related to your use of a medical device and also report adverse events involving health products to Health Canada by calling toll-free at 1-866-234-2345 or by reporting online, by mail or by fax. Stay connected with Health Canada and receive the latest advisories and product recalls.


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